Xin Juexing Co., Ltd. (hereinafter “we”, “us” or the “Company”), as the operator of the GoΠ Latin American e-commerce platform, fully recognizes the importance of your personal information. We are committed to protecting the security of your personal information and your privacy rights. To clearly explain how we collect, use, store, share, transfer, and protect your personal information when you use the products and services of the GoΠ platform (including, but not limited to, the website; hereinafter “GoΠ” or the “Platform”), as well as how you can access and manage such information, we formulate this “GoΠ Privacy Policy” (the “Policy”).
Before using GoΠ services, please read and fully understand the terms of this Policy, especially those clauses highlighted in bold, underline, or other emphasis that relate to your significant rights and interests. By starting or continuing to use our services, you confirm that you have fully understood and agreed to all terms of this Policy and voluntarily accept its binding effect.
This Policy is an important part of the “GoΠ User Service Agreement” and is inseparable from it with equal legal effect. Matters involving the processing of personal information not expressly described in this Policy are governed by the “GoΠ User Service Agreement” and relevant Platform rules.
To adapt to business development, technological progress, and changes in laws and regulations, we may revise this Policy from time to time. Any revision will be announced on the GoΠ platform through one or more methods such as announcements, in-app messages, or push notifications. The revised Policy will take effect on the specified publication date and fully replace the previous version. If you continue to use GoΠ services after the Policy is revised, you are deemed to have accepted the updated Policy. If you do not agree with the revised Policy, you have the right and should immediately stop using the Platform services.
We only process your personal information where we have a necessary legal basis. The legal bases we rely on mainly include the following five situations:
Personal information refers to all kinds of information recorded electronically or otherwise that can identify a specific natural person alone or in combination with other information, or reflect the activities of a specific natural person. This includes but is not limited to: your name, mailing address, email address, phone number, credit card number and expiration date, gender, date of birth, and other identity, financial, and contact information related to our services.
Sensitive personal information refers to personal information that, if leaked, illegally provided, or abused, may endanger personal or property safety, and is likely to cause damage to personal reputation, physical and mental health, or lead to discriminatory treatment. In the context of this Platform, this includes but is not limited to precise location data, transaction and payment information, biometric information, and specific identity information.
Anonymized information refers to information that has been processed so that it cannot identify a specific individual and cannot be restored. Such information does not constitute personal information.
We only collect and use your personal information for the purposes described in this Policy:
Required information: When you register a GoΠ account, you need to provide your mobile phone number. We will complete real-name verification and account creation by sending an SMS verification code. This is necessary to complete account registration; lack of this information will cause registration to fail.
Optional information: You may choose to provide additional information such as avatar, nickname, gender, location, and personal signature to enhance your profile, which helps us deliver a more personalized experience. Not providing this information will not affect core functions such as online shopping.
To provide product information, search results, and page displays that better match your needs, we collect:
When you place an order on GoΠ, to complete the transaction and provide after-sales support, we collect and generate the following order information:
To enable payment, we need to share necessary order information (order number and amount) with the third-party payment institution you choose (e.g., Alipay, WeChat Pay) to confirm and complete your payment instructions.
To deliver products, we need to share your recipient information with cooperating logistics service providers.
When you contact customer service or use after-sales features, we need to use your account information and order information for identity verification. Other information you provide during communication (e.g., problem descriptions, screenshots or photos) will also be collected so we can resolve your issues.
To protect account security and transaction security and to prevent fraud and cyber attacks, we collect your device information, service log information, order information, and software installation list for security incident auditing, risk detection, and response.
To continuously improve and optimize our products and services, we conduct statistical analysis based on your device information and service log information. This process uses anonymization or de-identification and cannot identify a specific individual.
The following functions require you to enable corresponding device permissions. You may choose whether to authorize them. Refusal to authorize will only affect specific functions and will not affect your use of the Platform’s basic services.
You can adjust or withdraw these authorizations at any time through your device operating system or the GoΠ app’s permission management. Please note that disabling permissions does not affect information processing already conducted based on your authorization.
In accordance with applicable laws and regulations, we may collect and use your personal information without your authorization in the following circumstances:
To ensure the website operates properly and to provide you with easier access, we store small data files called Cookies on your computer or mobile device. Cookies typically contain identifiers, site names, and some numbers and characters. We will not use Cookies for any purpose not stated in this Policy. You can manage or delete Cookies according to your preferences. However, please note that if Cookies are disabled, you may not enjoy the best service experience and some services may not function properly.
We do not share your personal information with any company, organization, or individual outside GoΠ and its affiliates, except in the following circumstances:
We will not transfer your personal information to any company, organization, or individual, except in the following circumstances:
We will only publicly disclose your personal information under the following circumstances:
Technical measures: We have adopted industry-standard security measures, including encrypting data transmission with SSL/TLS, encrypting sensitive information at rest with AES and RSA, and preventing malicious attacks through firewalls and WAF (Web Application Firewall).
Management measures: We have established an internal control system and apply the principle of least privilege for employees who can access your personal information, and we conduct regular security and privacy training requiring them to fulfill confidentiality obligations.
Data retention: We store your personal information only for the shortest period necessary to achieve service purposes and as required by laws and regulations.
Security incident response: If a personal information security incident occurs, we will initiate an emergency plan in accordance with laws and regulations, promptly inform you of the basic situation, possible impact, and measures taken or to be taken, and report to regulators as required.
Risk notice: The internet environment is not absolutely secure. Please keep your account password safe and avoid using the same or simple passwords. We will never proactively ask you for account passwords, SMS verification codes, or other sensitive information at any time.
You have the following rights regarding your personal information:
You have the right to access and correct your avatar, nickname, mobile phone number, and other account information through the “Personal Center”. You can also access your transaction records via “My Orders”.
You may request deletion of your personal information in the following circumstances:
You can change or withdraw your authorization for permissions such as location, camera, and microphone at any time through your device operating system or the GoΠ app’s privacy settings. Your withdrawal does not affect information processing already conducted based on your authorization.
You can cancel your account by contacting customer service. After verification that there are no unfinished transactions or disputes, we will complete the review and process your cancellation request within the statutory period. After account cancellation, we will stop providing services and delete or anonymize your personal information as required by laws and regulations.
For security reasons, you may need to submit a written request or otherwise prove your identity. We will respond within 15 business days of receiving your request. We generally do not charge fees for reasonable requests. For requests that are unfounded, repetitive, require excessive technical means, or may pose risks to others’ legitimate rights and interests, we may refuse.
Our products and services are intended only for adults aged 18 (or the higher legal age in your jurisdiction) with full capacity for civil conduct. We do not encourage or support minors in using our services for transactions. If you are under 18, please do not use our products or services.
Because we provide resources and services globally, with your authorization your personal information may be transferred to regions outside your jurisdiction and processed on servers located there. Data protection laws in those regions may differ from those in your jurisdiction. In such cases, we will ensure adequate and equivalent protection for your personal information, such as by entering into standard contractual clauses or obtaining your explicit consent.
If you have any questions, comments, or suggestions about this Policy or your personal information, please contact us as follows:
See the relevant provisions in the “GoΠ Platform User Service Agreement”.
If any provision of this Policy is determined to be invalid or unenforceable for any reason, such invalidity or unenforceability shall not affect the validity and enforceability of the remaining provisions.
Our website, apps, or services may contain links to third-party websites, plugins, or services operated by third parties. After you click such links, you will be directed to those third-party platforms. Please note that this Privacy Policy applies only to personal information collected and processed by Xin Juexing Co., Ltd. We cannot control and are not responsible for any third-party websites, their content, privacy practices, or security measures. We strongly recommend that you read the independent privacy policies and terms of service of any third-party website you visit.